Flight Attendant Resume

Summary

I possess outstanding customer service and public relation skills, with the ability to demonstrate strong leadership skills. I am willing to go that extra mile to get the job done to ensure that each customer has a memorable experience and becomes a repeat customer.

Experience

Mesa Airlines, Phoenix, AZ (05/08-03/11)
Flight Attendant (IOE Supervisor)

  • Responsible for the safety, welfare and comfort of both passenger and crew while on board the aircraft.
  • Adept at providing a wide variety of outstanding customer service and public relation skills while attending to passenger needs.
  • Check off new hire Flight Attendants on CRJ 200, 700, and 900 as well as EMB 145/135 series aircraft in accordance to company policies and FAA guidelines.
  • In charge of performing random check rides to ensure that all FAR’S are being enforced and the best level of customer service is being maintained.

Tower Air, New York, NY (02/04-02/07)
Flight Attendant/Instructor/IOE Supervisor

  • Employed as a Professional Flight Attendant for a charter airline, working both scheduled and charter flights, where I was responsible for the safety, welfare and comfort of both passenger and crew while on
  • board the aircraft.
  • Provided a wide variety of outstanding customer service and public relation skills while attending to passenger needs.
  • In charge of conducting the Initial Flight Attendant Training, CRM, and Recurrent Training along with checking off new hire Flight Attendants on all series of the 747 aircraft.
  • Additionally I was responsible for conducting check rides on all Flight Attendants to ensure that all FAR’S were being enforced and the best level of customer service was being maintained.

YMCA, New York, NY (01/01 – 01/04)
Customer Service/Front Desk

  • Typed various correspondence (e.g., statistical, budgetary, reports, etc.)
  • Provided customer assistance to existing/new members
  • Established and maintained member files
  • Performed general clerical duties (e.g., typing, filing, heavy phone, data entry, etc.)
  • Operated specialized and standard office equipment
  • Answered member questions and concerns
  • Processed membership contracts

Education

American Career Travel School Pompano Beach, FL.
Studied all aspects of the travel industry including but not limited to Ticketing, Reservations and Travel Agent, which included learning all 20 airline computer systems.

Trans World Travel Academy St. Louis, MO.
Studied all aspects of the Flight Attendant position including but not limited to flight safety, emergency equipment (how to pre-flight it and how to use it) emergency procedures, all aspects of first aid, hijacking aircraft familiarization on all aircraft that TWA was flying, all FAR’S uniform standards, personal grooming and customer service.