IT Manager Resume

Profile

Executive Senior IT Manager with over 15 years experience in public and private sectors. Successful in the design, development and deployment of technology. Diverse background includes extensive knowledge of infrastructure, procurement, management of personnel and project life cycles. Fosters ownership and individual growth to direct reports. Can communicate on all levels.

Professional Experience

Ulticom, Inc. Dallas, TX 2006 – Present Dallas, TX
Information Technology Manager

  • Responsible for the day to day operations of the Global IT Department with main offices in Mt Laurel, Singapore, Sophia France with satellite offices in Korea, Japan, Massachusetts, Chicago and Dallas. Strategic planning, staff, vender and contract management, cost reduction, administration of companywide maintenance agreements.
  • Modernized network infrastructure through systems overhaul. Improved network performance and capacity by 100%. Introduced state of the art IT systems through the use of gigabit Ethernet, fiber optics, wireless, VPNs and DS3. Reduced long distance telecommunications costs by using the voice calling features of MS Office Communications Server. Simplified document sharing, workflow management and collaboration with Microsoft SharePoint Portal Server. Simplified and improved stability of remote access through the use of a Citrix SSL VPN with Presentation Server.
  • Improved the performance of the IT Service Desk. Response to Critical problems is down to less than 1hr globally through the successful adoption of ITIL methodologies.
  • Upgraded the Executive Boardroom technologies and improved communications through state of the art controls, Video and integrated Audio Teleconferencing. The VTC system helped reduce travel costs by enabling effective face-to-face communications.
  • Implemented WebEx as companywide conferencing and communications solution. Bridged the communication gap with the ability to allow hosts to create conference bridges and presentations anytime and anywhere in the world. Negotiated favorable international toll free rates.
  • Improved ability of all users to get access to critical information when working abroad. Critical part of the company’s Business Continuity Plan.
  • Controlled spending and kept IT operation costs under budget by at least 40% for 2 consecutive years. Developed the Global IT Budget and overall IT cost management strategies.
  • Business Continuity Recovery Lead for the entire company, successfully prepared the company for the pandemic. Responsible for leading functional departments planning efforts for Business Continuity as well as administering the company plans.
  • Responsible for Ulticom’s IT TL 9000 and SOX policies and procedures.
  • Accountable for the $2million IT budget.

New York City Office of Emergency Management Dallas, TX 2002 – 2006
Director of Information Technology

  • Designed Audio/Video and IT infrastructure for OEM’s new State of the Art Headquarters. OEM housed the City’s unified communications center and Emergency Operations Center where all critical utilities and agencies assemble to remediate large scale citywide incidents and disasters. Managed all sub contractors responsible for the installation of complex audio video network to multiple end points including 3 Video Walls.
  • Coordination of initiatives amongst multiple local and federal agencies for strategic and tactical IT initiatives which included the creation of a Command Center during 9-11, flight 587 disaster in queens family assistance center in Jacob Javitt’s center, Republican National Convention Command Center preparation, creation of a relief center for the Katrina refugees in NYC, series of technology installations for inter-agency drills. All required the immediate installation of technology in time sensitive highly charged circumstances.
  • Designed the Mobile Data Center that enables OEM to take its core technical strengths on the scene. This vehicle was retrofitted with state of the art Audio and Visual components, GIS services, Internet/VPN access, cellular PBX, radio communications and array of printing capabilities including a large format plotter.
  • Hardened the WAN infrastructure and ensured OEM was always ready to communicate with other agencies. Implemented 802.11a wireless technology as low cost WAN links to connect satellite offices. Utilized T-1 as hot backup to primary wireless. This solution achieved 100% uptime with adequate bandwidth even when running on backup capacity.
  • Implemented Citrix Secure Gateway services as primary remote access method. Product easily allows access to vital applications via low bandwidth Internet links such as CDMA and EVDO.
  • Designed deployable Local Area Networks for field deployment called “The LAN in a Can”. The purpose of the “LAN in a Can” is to operate Emergency Operations Centers or Command Posts in the field with back-haul capability utilizing cellular Internet access. This was one of many tactical technology initiatives OEM had developed in the interest of being “prepared”.
  • Responsible for all aspects of strategic IT planning, implementation, budget, and cost control, purchasing and support.
  • Reduced operating costs by 31%. Reduced agency’s dependence on high priced consultants, cross trained staff to reduce dependencies.
  • Developed Business Continuity and Disaster Recovery plans for internal and external City agency use. Implemented an emergency support contract with IBM for City Wide use (available to over 70 Agencies).

New York City Office of the Mayor Dallas, TX 1994 – 2002
Director of Management Information Services

  • Designed and implemented technology refresh project. Upgraded 14 location wide area network using CISCO, Compaq and Windows NT. Relocated the agency’s central data center with no down time.
  • Migrated all user data from AS400 Banyan VINES LAN/WAN, coordinated all end user training and technical support. Successfully improved stability of network in 24/7 demanding environment while reducing costs. Completed project on time (3months) and under budget.
  • Lead the remediation efforts after 9-11. Implemented Voice Over IP during 9-11-01 to restore City Hall phone service 9-13-01. Restored robust phone service with Unified Messaging. Utilized the City’s private fiber to connect to PRI circuits in another borough.
  • Implemented agency VPN, IT Security and Disaster Recovery plan. Utilized CISCO VPN concentrator card on PIX Firewall and VPN client on workstations. Utilized PIX 501 to extend IP Telephony in SOHO applications.
  • Responsible for IT department consisting of 32 technical staff with 5 direct reports. Restructured IT department. Responsible for the department’s budget and spending. Successfully controlled costs while providing critical services to chief executives for the municipality.
  • Consolidated multiple HR and financial databases and improved accounting and reporting through the use of PeopleSoft 8. Team Leader for PeopleSoft HR project which was the pilot for a Citywide roll out for over 50 thousand employees
  • Improved IT Help Desk performance by 200%. Reduced trouble ticket time to live to 4hrs response to all 14 locations. Stream lined Help Desk methodology by developing SLA’s. Developed escalation process and appointed a Help Desk manager. Deployed Magic Help Desk and used it’s extensive reporting tools to ensure SLA’s were met and staff was accountable for their performance.

Education

AAS Computer Technology, Awarded for Academic Excellence.