Experience

Giant Food   Campbell, Kentucky   August 2008 – Present
Assistant Store Manager

• Oversaw 9 different departments to include Department Managers
• Responsible for all cash handling and cash office personnel
• Solely responsible for all Customer Service issues
• Responsible for maintaining high customer service levels
• Training and coaching/counseling all store employees
• Appointed as 1st day orientation trainer for entire district
• Responsible for all HR related duties
• Responsible for all hiring and terminations
• Responsible for all payroll duties to include time and attendance
• Assisted and oversaw all aspects of inventories
• Reduced shrink by reviewing P&L statements with all Department Managers
• Worked with loss prevention
• Reviewed all department schedules
• Wrote and maintained quarterly store budget

My Organic Market   Campbell, Kentucky   December 2007 – July 2008
General Manager

• Contributed to over 30% of sales growth for seven consecutive months
• Responsible for turning around negative P&L to positive
• Helped develop and put training systems into place
• Helped reduce turnover by using “Top Grading” interview techniques
• Oversaw loss prevention
• Reduced shrink
• Writing employee schedules
• Oversaw all departments and department managers
• Ordered all store supplies
• Responsible for merchandising/cross merchandising all displays
• Cash handling
• Monitor and minimize employee overtime

Aldi Foods Inc.   Campbell, Kentucky   March 2006 – December 2007
Store Manager

• Write and maintain monthly Store Budget
• Place all grocery, produce, fresh meat, and non-food “Special Purchase” orders
• Write weekly employee work schedules
• Oversee and train three Assistant Managers, two Shift Supervisors, and six full-time Cashiers
• Stock any and all store orders on a daily basis
• Merchandise new and old products throughout entire store, to include produce, fresh meat, grocery, “Special
• Purchase” items and displays.
• Monitor all aspects of billing and make corrections as needed
• Monitor and minimize all overtime for hourly employees
• Budget and Productivity awareness
• Oversee and minimize all store loss to include accountable loss
• Oversee Loss Prevention
• Hold all employees accountable for daily responsibilities
• Supervise all tasks delegated in order to ensure positive results
• Customer order checks and cashiering duties
• Maintain highest level of Customer Service and customer satisfaction
• Data entry and ordering spread sheets using sales ratios
• Bank deposits and all other cash handling responsibilities
• All other miscellaneous managerial responsibilities

Graebel/Mid-Atlantic_Movers,_Inc. Campbell, Kentucky February 2004 – March 2006
Customer Service Coordinator / Commercial

• Services Representative / Accounting and Administrative Support
• Coordinate and schedule moves for National Commercial and Residential Accounts
• Schedule surveys and estimate walkthroughs
• Resolve customer/account issues
• Ensure that Contractors submit proper paperwork in a timely manner
• Oversee all Contractor’s daily activities
• Maintain relationship with accounts
• Provide new customer estimates
• Provide logistics to Operations Department
• Meet with National Accounts to discuss logistics and requirements
• Perform many in-house Accounting duties
• Document Imaging
• Data Entry
• Resolve Employee payroll issues
• Resolve Terminal Service Contractor issues
• Maintain Terminal Service Contractor relationship as needed

Education

Northern Virginia Food and Alcohol Manager Certificate

Culinary Arts School Ft. Campbell, Kentucky
Graduated with Distinguished Honors.